Wireless sets with a USB receiver on the desk:Ĭonfirm that the device is fully connected into a USB connection socket on the computer. Check that the wireless device is not blocked by any form of items before trying the next steps. Often the cause of wireless sets not working is the receiver being blocked by something or interference from another device. Depending on which way your device connects will determine which steps you follow for this section. More modern wireless sets now only have a small USB receiver in the shape of a small USB stick plugged into the PC. Earlier wireless devices have a USB receiver which has a cable running from the USB to a small access point on the desk. These wireless devices do not have any cables and connect via a wireless receiver. Wireless mice and keyboard sets are much more popular now as the wireless technology takes the market. If the device still does not work try plugging into the next free USB socket on the computer.Ĭhecking connection of a Wireless set device: If the device is connected, try unplugging the device and reconnecting. A USB connection will also be a small flat hole in the same shape and size as the USB connector end of your mouse and keyboard device. Most are connected to a USB socket at the rear of the computer but this can also be located sometimes on the Side or front of the computer case on top or the rear connections. This will then show whether your device is faulty or whether something is wrong with your computer.Ī USB mouse or keyboard will have a flat connection as illustrated below and is now the more common connector for these devices:Ĭonfirm that the device is fully connected into a USB connection socket on the computer. If the device still does not work the next step is to try plugging your device into a second machine and see if it works on that machine or alternatively plug a device which is working on another machine into your machine to test. Often a quick reboot can clear connection faults with PS2 devices such as these. The computer will not recognise a PS2 device is connected unless it was connected prior to the machine being switched on. Please note that if your device is PS2 device and the connection was unplugged, you would need to reboot the computer once re-connected. Most new mice and keyboard devices will also have a colour coded end showing this: Modern computers now have the connection colour coded – Green = Mouse, Purple = keyboard. We have illustrated 3 examples below for checking connectivity which includes PS2, USB and Wireless devices:Ī PS2 mouse or keyboard will have a round circular connection as illustrated below:Ĭonfirm that the device is fully connected to the rear of your computer in the correct slot. There are several types of connections with mouse and keyboards. The first thing to always check is the connectivity of the device. If your computer mouse and/or keyboard are no longer working there can be several causes. How do I resolve my computer mouse or keyboard not working?įaults involving hardware can be some of the most difficult to diagnose as it could be a fault with the hardware itself or the software that controls it.įollow this troubleshooting guide from our computer support specialists to help resolve your issue.
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